Do I expect fast internet connectivity to my VPS?
Yes! HostColor's network is very well connected. We offer U.S. short routes to 60 million Internet users in the Midwestern United States and nationwide. This means that your websites and applications hosted on the virtual server will be delivered to their users with very low round-trip delay to any point in North America. If your clients and users are located on other continents, we are still a good choice for you, but you might consider using our U.S. East coast, European, and Asian (Singapore) virtual data centers, or to use a content delivery network (CDN).
Is there a GUI control panel to manage my virtual server?
Yes! It is a ProxCP panel that allows you to manage multiple virtual private servers from one graphical dashboard. It features:
- Virtual server management controls and live server status
- Resource usage graphs
- A firewall management interface for each KVM-based or LXC virtual server
- IPv4 and IPv6 network manager
- Private networking management for communication between your servers
- IP-based access control to further secure accounts
- HTML5 noVNC console for out-of-band management
- Domain management directly in ProxCP with forward DNS
- Set reverse DNS on IPv4 and IPv6 addresses
- NAT VM support with port forwarding and domain forwarding
- Create and restore backups
- Rebuild your virtual private server from a template or ISO file
- Two-factor authentication support with Google Authenticator
The virtual server management dashboard displays the use of CPU, RAM, Bandwidth, and data storage. The administrator can see the current uptime, the hostname, the primary IP address, Operating System, and the VPS Node, to which the virtual server is added. There are also graphical buttons "Server Start", "Shutdown Server", "Restart Server", and "Kill Server".
Does HostColor offer Managed VPS?
Yes, we do. You can add a Management service on the VPS customization page. Our standard managed service for virtual servers is $50 per hour. If you need us to work for more than 2 hours per month on your virtual private server, we can give you a discounted fee.
If you have purchased a Management service, we will be monitoring your virtual server uptime. Our VPS management service is aimed at keeping the virtual server up and running and making sure that the OS, web server, and mail server are up and running or in case of a failure to restore them as soon as possible. Please note that it is your responsibility to monitor and troubleshoot the applications that run on your VPS. In case of application downtime, our support team will do their best to return the unavailable app back online. However, you should know that we apply a "Best Effort" policy to application management on the Managed VPS accounts.
Do I get 24/7 support for my VPS?
Yes, our VPS clients receive 24/7 support. The best way to receive support and fast resolution is to open a Support Ticket in the
Account Management Area. We usually respond fast to Support Tickets. You can also use our LiveChat. If you use Unmanaged VPS, please use your server management panel and the control panel you have chosen to install/reinstall or troubleshoot your virtual server, OS, and installed applications.